Terms and Conditions

1) Purchasing

I do not live in the Ireland or UK – will you still ship to me?
Yes. When you first go on to our site make sure you select the correct region for where you would like your shopping delivered to. We deliver to most countries, however local import duties and additional charges may be payable on receipt. For orders placed outside Ireland, UK and EU, please note that you are responsible for any import duties and clearance fees (where applicable) in your own country and to check the duties and clearance fees with your local authorities.

How long does it normally take to receive my shopping?
All deliveries are sent from Dublin using and generally arrive within 3 to 5 business days in the Republic of Ireland. Overseas deliveries will take a little longer and may be subject to customs delays Occasionally some items may not be in stock immediately and this can cause short delays - if this happens our Web Sales Team will make contact to let you know of any problems. We will do our utmost to despatch all orders within seven days of receipt, subject to stock availability and credit card authorisation.

What happens if I do not receive my order in the timeframe?
It rarely happens that our customers do not receive their order within the specified timeframe for each country; however, from time to time this does occur. If your parcel does not arrive please contact our Web Sales Team on +00 353 1 6760500/501 or email us at sales@henryjermyn.ie We are available Monday to Friday 08:30 to 18:00 GMT and will investigate the matter immediately for you.

What are the delivery charges?

NO delivery charge for Ireland, UK or Europe. * ( until 31 January 2008 ).

Irish Customers:
We deliver to anywhere in Ireland for €12 postage. Free delivery applies to all orders over €250.
EU Customers:
We deliver to all countries in the EU for €15. Free delivery applies to all orders over €400.
UK Customers:
We deliver to anywhere in the for £12 postage. Free delivery applies to all orders over £250.
Rest of the World customers:
We deliver to all other countries for €21. Free delivery applies to all orders over €400.

Does Henry Jermyn deliver to multiple addresses in one order?
No, Henry Jermyn does not deliver to multiple addresses in one order. Separate orders will need to be placed should you require this service.

Do I need to sign for my purchase?
Yes, a signature is required upon delivery and please note that we only deliver Monday to Friday during working hours.
Should you wish to have your shopping delivered to an alternative address please state this in the shipping address section. Items which are sent to an address other than that of the card billing address may be subject to confirmation with the card holder.

Can somebody else sign for my purchase?
Yes, anyone at the specified delivery address can sign for the goods. Henry Jermyn does not take responsibility for loss or damage to goods once they have been signed for.

Can I have my shopping delivered to an address other than my card billing address?
Should you wish to have your shopping delivered to an alternative address please state this in the ‘Delivery Address’ section. Your order will be charged in the local currency of the shipping country/region. Items which are sent to an address other than that of the card billing address may be subject to confirmation with the card holder.

Will my purchase be received in your Henry Jermyn packaging?
Please select the Henry Jermyn gift box service on the right-hand side of your Shopping Bag page and we will ensure your shopping arrives in Henry Jermyn’s signature packaging.
When ordering online, if you do not select the Henry Jermyn gift box option your items will not be delivered in the Henry Jermyn gift packaging.

2) Customs and Taxes

Do I have to pay taxes and or import duties?
Customs duties:
If your residence / delivery address is within the European Union you will not be charged any customs duty, as you would normally pay VAT on the goods you purchase.
Orders placed outside the Ireland, UK and EU:
Sales to countries outside EU will be billed at retail price excluding VAT .
For orders placed outside the Ireland, UK and EU, please note that you are responsible for any import duties and clearance fees (where applicable) in your own country and to check the duties and clearance fees with your local authorities.

Do the prices displayed on henryjermyn.ie include tax?
Ireland, UK:
On the Ireland and UK websites, all prices are shown in the currency relevant to the zones selected. Prices are shown including VAT.
Sales to countries outside EU will be billed at retail price excluding VAT .

3) Returns

How do I return or exchange goods bought on henryjermyn.ie and telephone purchases?
Unused items, excluding undergarments (e.g. boxers), may be returned for an exchange or refund within 28 days of receipt. Simply contact us with your details, what item you would like to return and why and whether you would like an exchange for replacement items, gift voucher/gift card or refund. Our Web Sales Team is available Monday to Friday 08:30 to 18:00 GMT and can be contacted on +00 353 1 6760500/501 or via email at sales@henryjermyn.ie.We will process your request and give you a Returns Authorisation Number (RAN) along with the address details of where your return items should be sent using a registered postal service. Customers can also find the process on how to return items on the back of their despatch note.
Please note that returning items will be at your own cost. Stores cannot issue refunds for items bought via the website. Only product exchanges are possible in stores and have to be made in the same country as the original order has been placed in (based on shipping address).
In an exchange, if the new item costs less, we will reimburse you with the difference. If the new item costs more then an additional payment will be required. There will be no second postage and packing costs to you for despatch of exchanged goods.

If I order over the phone or at henryjermyn.ie but need to return something, can I take it back to one of your stores for an exchange or refund? Stores cannot issue refunds for goods purchased over the phone or at henryjermyn.ie. You may however exchange the item for something else or for a different size in store.

How long do I have to return items bought on henryjermyn.ie?
Unused items, excluding undergarments, may be returned for an exchange or refund within 28 days of receipt. Simply contact us with your details, what item you would like to return and why and whether you would like an exchange for replacement items, gift voucher/gift card or refund. Our Web Sales Team is available Monday to Friday 08:30 to 18:00 GMT and can be contacted on +00 353 1 6760500/501 or via email . We will process your request and give you a Returns Authorisation Number (RAN) along with the address details of where your return items should be sent using a registered postal service. Customers can also find the process on how to return items on the back of their despatch note.
Please note that returning items will be at your own cost. Stores cannot issue refunds for items bought via the website. Only product exchanges are possible in stores.
In an exchange, if the new item costs less, we will reimburse you with the difference. If the new item costs more then an additional payment will be required. There will be no second postage and packing costs to you for despatch of exchanged goods.

Who pays the cost of returning items bought on henryjermyn.ie?
Returning items either for a refund or exchange will be at your own cost.

What is your return and exchange policy for items bought in Henry Jermyn stores?
For goods bought in stores, returns and exchanges can only be processed in the country in which the purchase was made.

Returns with original receipts within 28 days of purchase: Unused garments or accessories (excluding undergarments) may be returned for an exchange or refund. A refund will be made within 28 days of the return date for items purchased by cheque. Please note that if you have originally paid by card and would like a refund, you will need to bring the card used to make the original purchase with you.

Returns without original receipt: Unused garments or accessories (excluding undergarments) may be returned for an exchange or Credit Note.

Dublin Store’s Return Policy:
Returns with original receipts within 28 days of purchase: Unused garments or accessories (excluding all undergarments) may be returned for an exchange or refund.
Returns without original receipt : Unused garments or accessories (excluding undergarments) may be returned for an exchange or Credit Note at the current selling price at the current selling price.

London (Fleet St) store return policy:
Returns with original receipts within 28 days of purchase: Unused garments or accessories (excluding all undergarments) may be returned for an exchange. Returns without original receipt : Unused garments or accessories (excluding undergarments) may be returned for an exchange or Credit Note at the current selling price at the current selling price.